Health Club FAQs

How old do I need to be to use the gym?

We offer memberships that cater for anyone aged over 14. We also offer special memberships for teenagers aged 14 to 18 years and run programs that cater for this age group. We have sessions for PLUS 55 age groups, with qualified staff at all times. We also have group fitness classes and fully supervised gym sessions for PLUS 55 members during restricted hours. 

What memberships do you offer? 

We offer memberships that cover all aspects of the facilities at both Don Tatnell and Waves. In addition to this, we offer discounted off-peak memberships and aquatic-based memberships. For further information please contact our customer service team on 9587 1016.

Do I need to book an appointment to view your facilities? 

It is advisable to contact the centre prior to your visit so we can ensure someone is available to show you around. It is not necessary to book an appointment. 

How do I join?

You can join the centre at any time. Contact our the customer service team and a member will help you through the membership application process. 

Do you have a joining or admin fee?

We do not have a joining or admin fees. The only fee you will pay is your membership fee as laid out in the terms and conditions of your contract. 

How do I suspend my membership?

Membership suspensions must be requested in writing and are for a minimum of 7 days and a maximum of 90 days, depending on your membership type.  This does not apply to suspensions of a medical nature, as long as a medical certificate is provided. 

I have never attended a gym before, how will I know how to use the equipment and achieve the results that I want?

As a new member you will be inducted into our gym by a fully qualified fitness professional. They will review your fitness aims and goals and then create an exercise regime accordingly. In addition, they will ensure you are confident to use our free weights and exercise equipment. This induction is a part of your membership and you are able to review your program with a trainer every 8 to 12 weeks. This ensures you are constantly being challenged and gaining results.