COVID-19 coronavirus update

18 March 2020 | Post by Kingston Active | in Facility Operations

Update 3/6/2020

WE'RE BACK

Waves Leisure Centre is excited to announce we have opened the pool for members lap swimming sessions.

Bookings essential.

For more Information please click here

 

 

Waves Leisure Centre is temporarily closed

 

Waves Leisure Centre remains closed in accordance with Stage 3 restrictions.

We will continue to monitor the situation and update you when we have further information about reopening.

We understand you may still have questions about how the closure affects your membership. A list of FAQ can be found below.

Read Kingston's full response to COVID-19

 

What happens to my Waves Leisure Centre membership?
  • All memberships remain on suspension during the closure period, and no direct debit payments will be processed.
  • Extensions to cover the closure period will be applied to upfront paying members.

What happens to Swim School Classes and payments?
  • All students enrolled on a Learn to Swim membership will remain enrolled with no direct debit payments processed.
  • Direct debit payments are currently suspended, and upfront paying members will receive a credit for cancelled lessons. If you wish to discuss a refund, please get in touch.
  • All swimming lessons will be suspended until Waves reopens. Once lessons recommence, direct debit payments will recommence.
  • We encourage you to keep your enrolment active, so as to ensure your child has their desired class to return to.
  • Customers on a term-based enrolment who would prefer to defer their enrolment and seek credit for the lessons paid will be required to notify us via email at active@kingston.vic.gov.au.

 

How can I get help or find out more about the Waves temporary closure?

Waves Customer Service will continue to be available via phone, email active@kingston.vic.gov.au and Facebook throughout the closure on Monday - Friday 9am-3.30pm on 9559 7111. Our team will not be available to take calls on public holidays.

 

Staying active at home

We recognise our members are looking for new ways to stay active during this difficult time. To help, we have launched Kingston Active at Home, a series of online workouts guided by our much-loved trainers.

We hope that being able to see a familiar face and stay physically active in your home will support you through this time. You can also join our weekly Facebook Live training sessions to participate in real-time.

Check out Kingston Active at Home for more details.

If you're looking for some water safety based activities to do with the kids at home, you can also visit our website for our SwimWork homework series. Here we are providing fun and interactive activities for students to do at home and continue with their water safety education and knowledge.