On booking, all registrants are issued with a confirmation letter/email that details booking day, time, level, lane allocation and teacher’s name. Familiarise yourself with these details prior to your first lesson to ensure an easy and smooth transition into your class in week 1. If you have misplaced your confirmation, simply contact us and we can reissue the information.
Customer Service staff will also be available on pool deck in week 1 to assist you, as sometimes changes to lane or teacher allocation can occur after enrolments.
If your children are commencing lessons for the first time, have a chat to them about what to expect. Ensure they have googles (if desired) and practice using them in the bath prior to the lesson. It’s also a great idea to bring your child to the centre for a swim prior to the first lesson to familiarise them with the routine.
Introduce yourself to your child’s teacher at the start of the lesson so they know who you are. We also ask parents to remain poolside and actively encourage them supervise their children during the lesson.
If there are any concerns about the class level your child has been placed in, the teacher will inform you at the end of the lesson. Alternatively you can chat to our Customer Service staff.
For safety reasons, we ask that you promptly collect your child from their lesson when it is finished.