MANAGE YOUR MEMBERSHIP

 

MEMBERSHIP SUSPENSION OR CANCELLATION

Refer to membership terms and conditions for information regarding suspension entitlements and cancellation policy.

For all suspension and cancellation requests, please email active@kingston.vic.gov.au.

 

MY ACTIVE PORTAL

This is our online portal for customers who hold a current membership, multi visit pass or are enrolled in swim lessons:

Using MY ACTIVE you can:

  • Renew upfront memberships and top up multi visit passes* 
  • Book Aquacise, Deep water Running or Offsite classes (74hrs in advance) Group Fitness Timetable
    • Cancelling a class booking can also be done through the portal
  • Change your contact details and update your credit card
  • Pay outstanding fees

* Please note: not all memberships and visit passes are available for purchase online.

 

FIRST TIME USER - Create your account using the FORGOT PASSWORD* link below:

FORGOT PASSWORD

 

*In the event your password has been reset by us, you can then use the FORGOT PASSWORD option to create a new password

 

MEMBERS LOGIN - Access your account using link below:ccess your account:

MEMBERS LOGIN

 

 

Helpful hints:

  • Using a mobile device? Please select 'View full site' to ensure full functionality

  • Your username is the email address registered against your Kingston Active account
  • If you are paying or registering for swimming lessons, once logged in, select your name (not your child's name) to make your payment or requests
  • If you are having any problems, please call Waves on 9559 7111
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