MANAGE YOUR MEMBERSHIP

 

MEMBERSHIP SUSPENSION OR CANCELLATION

 

For all suspension and cancellation requests > click here to complete online form

 

Click link below for information regarding suspension entitlements and cancellation policy.

Membership Terms and Conditions

 

MY ACTIVE PORTAL

This is our online portal for customers who hold a current membership, multi visit pass or are enrolled in swim lessons:

Using MY ACTIVE you can:

  • Renew selected upfront memberships and top up multi visit passes* 
  • Book Aquacise, Deep water Running or Offsite classes (74hrs in advance) Group Fitness Timetable
    • Cancelling a class booking can also be done through the portal
  • Change your contact details and update your credit card
  • Pay outstanding fees

* Please note: not all memberships and visit passes are available for purchase online.

 

FIRST TIME USER - Create your account using the FORGOT PASSWORD* link below:

FORGOT PASSWORD

 

*In the event your password has been reset by us, you can then use the FORGOT PASSWORD option to create a new password

 

MEMBERS LOGIN - Access your account using link below:ccess your account:

MEMBERS LOGIN

 

 

Helpful hints:

  • Using a mobile device? Please select 'View full site' to ensure full functionality

  • Your username is the email address registered against your Kingston Active account
  • If you are paying or registering for swimming lessons, once logged in, select your name (not your child's name) to make your payment or requests
  • If you are having any problems, please call Waves on 9559 7111
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