Learn To Swim FAQs
What level will my child be in?
We recommend a free swim assessment for children 5 years and over to ensure they are in the correct level.
Will the parent need to hop in the water?
Parents or Guardians are required to be in the water with children aged under 3 years.
How long do the lessons go for?
Lessons go for duration of 30 minutes, higher-level classes run for 45 minutes to 1 hour.
How many children are in the lessons?
Pre-school classes have a maximum of 4 per class. School aged children, class sizes increase in proportion to skill level.
What happens when I miss a lesson due to illness? Do you do make-up classes?
No, we do not do make up lessons. When a medical certificate is supplied we can credit up to 4 lessons a term for illness. Lessons missed for other reasons, we give you a max of 2 centre guest passes per child, per term. these can be used for a family swim, spa/sauna/steam access, gym visit or group fitness class.
Can I drop my child off for their lessons and then leave the centre?
Children under the age of 10 must be actively supervised in and out of the water and must have an adult with them when entering the centre.
Can we play before or after the lesson?
Most certainly, as long as our Watch around the Water guidelines are followed. (Under 5 years, Parent or Guardian must be in the water within arm's reach at all times. Children under 10 years must be actively supervised at all times).
When is a students progress assessed?
Children are assessed throughout the term, all assessments are finalised by the re-enrolment period. Instructors will allocate a progression card if they are ready for the next level. Cards should be taken to Swim School Reception, where your options will be discussed.
How long will it take for my child to progress to the next level?
It is not uncommon for a swimmer to remain in the same class for several terms. All children learn at a different rate. It important to ensure all skills are performed competently before progression to the next level. If you need any feedback about your child’s progress, please do not hesitate to speak to Customer Service and we can organise someone to contact you.
Can we enrol for lessons at any time?
Enrolments can be taken from the start of term right up to re-enrolment time. During re-enrolment time, current members have priority over new enrolments.
Can I cancel my lessons any time?
Should you wish to cancel an enrolment, a cancellation form must be completed and submitted. Members enrolled via direct debit will need to submit cancellation request prior to next debit date to avoid further lesson fees being debited. In cases where a 12 month consecutive enrolment has been served, the cancellation fee will be waived. Otherwise a $25 cancellation fee will apply per family.
Students enrolled on an upfront term based enrolment can cancel during the term by completing a cancellation form. Lesson fees will be moved into credit for use at a later stage when you may wish to return to lessons.
Cancellation forms can be requested via email to firstname.lastname@example.org