Learn To Swim FAQs
What level will my child be in?
To ensure your child is placed into the class that best meets their standard, we recommend a free assessment for children over 5 years of age. Contact us and we can arrange a time for you.
Will the parent need to hop in the water?
Parents or Guardians are required to be in the water with children aged under 3 years.
How long do the lessons go for?
Lessons go for duration of 30 minutes, higher-level classes run for longer.
How many children in the class?
For our pre-school classes, there is a maximum of 4 per class. With school aged children, the class size increases in proportion to skill level.
What happens when I miss a lesson due to illness? Do you do make-up classes?
When a medical certificate is supplied we are able to credit up to 4 lessons a term for any illnesses. We do not do make-up lessons, however we do give you up to 2 Family Passes (2 Adults, 2 children) per child, per term.
Can I drop my child off for their lessons and then leave the centre?
Watch Around Water guidelines are followed at our centre. These state that any child in the centre under the age of 5 must be supervised at all times. If a child aged under 5 is in the water, a parent, instructor or guardian must be within arm's reach. Children under the age of 10 must be actively supervised in and out of the water.
Can we play before or after the lesson?
Most certainly, as long as our Watch around the Water guidelines are followed. (Under 5 years, Parent or Guardian must be in the water within arm's reach at all times. Children under 10 years must be actively supervised at all times).
When is a students progress assessed?
Children are assessed throughout the term, all assessments are finalised by the re-enrolment period. Instructors will give a child a progress card if they are ready for the next level. Cards should be taken to Customer Service, where your options will be discussed.
How long will it take for my child to progress to the next level?
It is not uncommon for a swimmer to remain in the same class for several terms. All children learn at a different rate. It important to ensure all skills are performed competently before progression to the next level. If you need any feedback about your child’s progress, please do not hesitate to speak to Customer Service and we can organise someone to contact you.
Can we enrol for lessons at any time?
Enrolments can be taken from the beginning of the term right up to re-enrolment time. During re-enrolment time, current members have priority over new enrolments.
Can I cancel my lessons any time?
Should you wish to cancel an enrolment, a cancellation form must be completed and submitted. Members enrolled via ongoing direct debit will need to submit cancellation request prior to next debit date to avoid further lesson fees being debited. In cases where a 12 month consequtive enrolment has been served, the cancellation fee will be waived. Otherwise a $25 cancellation fee will apply.
Students enrolled on an upfront term based enrolment can cancel during the term by completing a cancellation form. Lesson fees will be moved into credit for use at a later stage when you may wish to return to lessons.
Cancellation forms can be requested via email to email@example.com